Online Casino - Frequently Asked Questions
◉ How can I register at Verde Casino?You can register at Verde Casino by hitting the “Sign Up” button and following the onscreen instructions. We only accept players who have attained the age of 18 years and above. You also need to ensure you live in a country where online casino gaming is legal. To make sure everyone who signs up with us qualifies to do so, we will ask you to complete the KYC verification process. ◉ How can I register at Verde Casino?What does it mean to play responsibly?
Responsible Gaming entails more than spending money responsibly at the casino. Here are some ways we use to prevent compulsive Gaming at Verde Casino:
- Using different deposit limits for all players
- Prohibiting anyone below the age of 18 from playing our games
- Canceling your account when you ask us to do so
- Stop sending requests for emails and other campaigns
◉ Is it legal to play at Verde Casino in my country?Please read through our terms and conditions to determine if we offer online gambling services in your country. You also need to ensure that casino online gambling is legal in your region before playing at Verde Casino.
◉ What is a Bonus and its restrictions?Bonuses are extra rewards that are awarded to you and they have specific conditions with wagering requirements. The terms and conditions for each bonus and promotion can usually be found below the offer, either on the promo page on the website or in the email you may have received notifying you about the offer.
◉ What is a Bonus and its Did I wager my bonus enough?To check your bonus wagering status, please go to the Cashier Tab > Bonus History, then choose the relevant bonus and check the ‘Wager Left’ column.
◉ What is wagering and what are the requirements?A wagering requirement is the number of times you need to play through a bonus within a certain period before you’re able to withdraw any winnings. All bonuses are subject to terms and conditions. Be sure to read them before opting into any promotion to see the wagering requirements and expiry date.
◉ Why was the bonus added with my first deposit?The Welcome Bonus is received automatically when making your first deposit. You can view your bonus history within your account. Please go to Cashier > Bonus History. From there you may also cancel the bonus should you wish to not use this when playing.
◉ How can I cancel a bonus?Any bonuses added to your account are usually added automatically if a promotion is running during that period. It may also have been credited to your account as a first-time deposit Welcome Offer.
If you do not wish to take advantage of the bonus offered, you can cancel the bonus by going to the Cashier > Bonus History, then select the unwanted bonus and choose Cancel.
◉ What are the different types of bonuses available?- Deposit Bonus - This usually is a match deposit bonus where you will receive a percentage of the amount you deposit as a bonus up to a certain limit.
- Free Bet - This is a free bet up to a certain value that can be used to place a bet on a sports event. Be sure to check the terms and conditions of the promotions to see if the free bet is restricted for certain matches/events.
- Free Spins - You are awarded a number of free spins on a slot game. The offer may be limited to specific games, so be sure to check the terms.
- Registration / Welcome Bonus - This is a bonus or number of offers a player receives when first opening an account. It can be a match deposit bonus, free spins, or both!
- Rewards Programme Bonuses and Rewards - These are extra special bonuses and rewards that are awarded for playing and when reaching certain milestones.
◉ How can I claim my bonuses?Most offers require you to make a deposit with a relevant promotional code to claim the bonus. You can find the promotional code on the Promotions page or in the email you may have received notifying you of the bonus. To claim, visit the ‘Cashier’ to make a deposit and be sure to enter the promo code.
Important to note is, that bonuses are limited in the number of times they can be used during a specific period. This is stated on the bonus terms, so keep an eye out.
◉ Where can I check the status of my bonuses? New, Active, Expired, Deleted, Released, etc.?Go to the Cashier tab and Bonus History to see all your active, pending, and completed bonuses. Alternatively, you can contact us via Live Chat and we will provide you with further information.
◉ What is maximum conversion?To find out the maximum conversion or the most you can win from a bonus, please read the terms and conditions of the promotion. This will provide you with the conversion rates should you complete the wagering requirements.
◉ What happens with the remaining bonus winnings that are not converted?Any amount of bonus funds that are in excess of the conversion limit will not be converted to real money and will be removed from your bonus balance.
◉ What can I expect as an HVP player (High Valued Player)?If you are a loyal player, then you may be classified as an HVP, which may entitle you to some great perks including special promotions and extra bonuses. The more you play, the higher your loyalty level will become, and the better the benefits you will receive. It is our way of saying thanks for playing at our Casino by rewarding your continued loyalty with super HVP treatment!
Please note that the above excludes UK players due to regulations.
◉ What is the ‘Reward Scheme’?The more you play, the more rewards you get! Click on the Trophy Icon to learn more about our fantastic Rewards Programme.
◉ Where can I find your Bonus Policy?To view our Bonus Policy please refer to our Terms and Conditions section: J. Bonus Policy
◉ I deposited but did not receive the bonus you promised me by e-mail.You need to ensure that you have met the requirements of the Terms & Conditions of the bonus offer, such as the minimum deposit amount, using the correct promotional code, and the period during which the deposit needed to be made.
On some occasions, bonuses are required to be wagered on a particular game.
Furthermore, some bonuses will only be added after the promotional period is over. Please carefully read the respective Terms that apply for the specific promotion.
